Shipping policy

Merchant information

This website is operated by Obsidianity S.à r.l. - S., registered in Luxembourg, trading as TheHorologista.com.
Registration number: B295732 — VAT: LU36548551

Where we ship

We ship within the United States. We do not ship to other countries at this time.

Order processing

Orders are processed Monday to Friday, excluding public holidays.

Processing time: 1-2 business days.

Delivery time

Estimated delivery: 10-25 days after dispatch.

These are estimates. Delivery may take longer during peak periods, or because of carrier or customs delays outside our control. Your tracking number is the most accurate guide once a parcel is moving.

Orders ship from our fulfilment partners' warehouses. A single order may arrive in more than one parcel, each with its own tracking number.

Shipping rates

Destination	Standard
United States	$9.95, one flat rate per order

Shipping is charged once per order, whatever the number of items it contains.

Duties and import fees

US orders carry no additional customs charge.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 48 hours to show its first scan.

Changing your delivery address

Contact us at contact@thehorologista.com within 24 hours of ordering. Once an order has been dispatched, the address cannot be changed.

Cancelling an order

You may cancel before your order is prepared for shipment, in practice, within 24 hours of purchase. After dispatch, please see our Refund policy.

Address errors

Please check your shipping address before completing your order. If an address is incorrect and the parcel has already been dispatched, delivery may fail. Contact us as soon as you notice, and we will help where we can.

Parcels damaged in transit

If a parcel arrives visibly damaged, refuse delivery where possible and contact us immediately. If it was left in your absence, email us photographs of both the packaging and the product.

Contact

Obsidianity S.à r.l. - S.
Email: contact@thehorologista.com

We may update this policy; the version published here at the time of your order is the one that applies to it.